Tall Owl Happiness Guarantee
We want you to love what you put on your skin. If something doesn't feel quite right, our 30-day Happiness Guarantee is here for you.
How It Works
Try Our Products
New to Tall Owl? Start with just one of each product to see how our natural skincare works for you.
30-Day Trial Period
Use your products for up to 30 days. If something doesn't feel quite right, we're here to help.
Easy Returns
Not satisfied? We'll gladly cover return shipping and full refunds for one of each product per order - on us.
💡 New Customer Tip
Start with just one of each product to see how it works for you. This ensures you're covered by our free return policy while you discover what works best for your skin.
Important Details
Free Return Policy
We honor 1 free return per product per order. If you purchase and open multiples of the same product, only the first is eligible for a return.
Example: If you order 3 tallow balms, only 1 is eligible for a return.
Final Sales
All sales beyond the one-per-product limit are final - no exceptions. This policy helps protect our small-batch business from bulk returns while still ensuring you get to try Tall Owl with confidence.
30-Day Window
Returns must be initiated within 30 days of receiving your order. We'll cover return shipping costs for eligible products.
Product Recommendations
Not happy with something? We're happy to recommend alternatives that may suit you better. Our team knows our products inside and out.
Start Your Return
Ready to return something? Just fill out the form below within 30 days of receiving your order and we'll take care of everything.