Skincare questions, answered.

Jack started Tall Owl while looking for a simpler skincare routine. Today we make and pack each product by hand in Castle Pines, Colorado, with different textures for everyday care and drier spots. Meet our family.

Our products are made and packed by hand in Castle Pines, Colorado.

For face, hands, and everyday body moisture, start with Whipped Tallow. Body Balm has a firmer feel for dry body spots; Freedom Balm is the richest choice for rough, weather-exposed areas. The Trio Bundle brings Lip Balm, Whipped Tallow, and Body Balm into one routine.

Skin can respond differently from person to person. Our tallow products have different formulas and scent options; check the ingredients for the exact product you choose. If your skin is reactive, consider an Unscented option and patch test first.

Eye Serum is a lighter, tallow-free oil blend with a steel roller for the under-eye area. Its product page shows the ingredients and how to use it.

Our scented products use essential oils or natural aromatic ingredients. Unscented products have no added fragrance.

It may. Unscented contains grass-fed beef tallow, organic jojoba oil and organic calendula flowers, with no added fragrance or essential oils, so you may notice the natural scent of the ingredients. If you’d like a light scent, Lavender adds organic lavender essential oil. If it isn’t right for you, you can ask for a refund within 30 days of delivery.

No. Most Tall Owl products are made with tallow. Eye Serum and Nourishing Oil are our two tallow-free options.

We don’t claim our formulas are non-comedogenic. Skin responds differently from person to person, so check the exact ingredients, patch test, and start with a small amount.

No. Formulas vary by product and scent. Check the selected product’s ingredient section, and ask us for its current complete label if you need to confirm beeswax or another ingredient before ordering.

Check the directions for both products. If you use a prescribed skin treatment, ask your prescribing clinician how to fit a new moisturizer into your routine.

Start with a small amount on clean, dry skin, then add more where you need it. Each product page has its own directions, including how its texture feels and where it fits.

It feels light and airy in the jar, then softens into a rich moisturizer as you warm it between your fingers. Start small and give it time to settle before adding more. A pea-sized amount covers more than you’d expect, and too much can feel heavy.

Store in a cool, dry place away from direct sunlight and excess heat.

Follow the directions for the product you choose. Whipped Tallow is for daily use on face, hands, or body; start with a small amount.

We typically ship the next business day. We’ll email tracking details once your order ships; delivery time depends on the destination and carrier. Read shipping details.

US Economy shipping is $4.99 below $50 in paid merchandise after discounts, and free at $50 or more. Qualifying orders also receive a free Lip Balm while the gift is available. Express shipping is excluded. See the shipping policy.

Whipped Tallow can soften in warm weather. Keep the jar upright and let it cool until firm before opening. For Vanilla Orange Whipped Tallow, ordinary warm-weather softening may change the whipped texture while it continues to nourish and moisturize. Contact us if you have concerns about the condition of your jar.

Our 30-day happiness guarantee is simple: contact Tall Owl within 30 days of delivery with your order number and the items you want refunded. You can open and use your products normally during those 30 days. We refund the actual amount paid for those items, plus applicable tax, with no questions or fee.

Email us within 30 days of delivery with your order number and the items you want refunded. Contact us before mailing anything back. If we request a U.S. return, we’ll provide a prepaid label at no cost. There’s no return or restocking fee. We refund the actual amount paid for those items, plus applicable tax, to the original payment method within five business days after receiving your return or confirming that no return is needed. Your bank may take additional time to show the refund. Original shipping is refunded only when Tall Owl made a fulfillment or service error.