Tall Owl Skincare is a premium skincare line dedicated to using 100% American, grass-fed beef tallow and other natural ingredients to create deeply nourishing products. Our mission is to craft high-quality, soothing products that cater to individuals with dry skin, eczema, and sensitive skin. We believe in simple formulations inspired by nature and designed to promote skin health.

Our key ingredients include:

• 100% Grass-Fed Beef Tallow: Rich in vitamins and fatty acids that deeply nourish and repair the skin.
• Organic Jojoba Oil: A natural moisturizer that balances skin oils without clogging pores.
• Organic Calendula Flowers: Known for their anti-inflammatory properties, perfect for sensitive or irritated skin.
• Organic Lavender Essential Oil (in our lavender version): Provides a calming scent while promoting relaxation and skin healing.

Beef tallow is packed with vitamins A, D, E, and K, essential for skin health. Its composition closely resembles human skin's natural oils, making it easily absorbed and highly effective in restoring moisture, promoting healing, and improving skin texture.

Yes, our products are formulated with gentle, natural ingredients and are safe for use on babies and sensitive skin, including those prone to eczema.

No, we avoid artificial fragrances, parabens, sulfates, or any harmful chemicals. We rely on natural essential oils and calendula for gentle, soothing scents and healing properties.

Because our products are handmade with natural ingredients, slight variations in appearance or texture from batch to batch are normal and do not affect their effectiveness.

Store in a cool, dry place away from direct sunlight. In warmer climates, our tallow-based creams may soften; refrigerating them will maintain firmness without impacting effectiveness.

If your cream melts in transit, place it in the refrigerator for 15-20 minutes to solidify without losing its properties.

No, a little goes a long way! Our rich formula is highly concentrated, so a small amount covers a large area. If the product feels greasy initially, allow it a few minutes to fully absorb.

We currently ship across the United States, with international shipping options available to select countries.

Orders typically ship within 2-3 business days. Delivery times vary depending on your location:

• Domestic: 5-7 business days
• International: 7-14 business days, depending on customs and postal service delays.

Yes, we offer expedited shipping options at checkout for faster delivery.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment directly on our website.

We’re committed to delivering Tall Owl products in the best condition possible, but here’s the truth: there’s no way to refrigerate packages while they travel through hot trucks, warehouses, and mailboxes. Because we never use synthetic stabilizers or fillers, our whipped tallow is more sensitive to heat than conventional skincare.

Nope! Tallow is an extremely stable fat, so it won’t spoil in the heat. If your product arrives soft or melted, it’s only the whipped texture that has changed — the skin-loving benefits remain exactly the same.

If your jar feels warm when it arrives:

1. Pop it in the fridge for a couple of hours until firm.
   
2. If you’d like to restore the fluffy whipped texture, re-whip it at home with a hand mixer once it has solidified.

While we can’t control the weather (or USPS mail trucks baking in the sun), you can help by:

• Bringing your package inside as quickly as possible after delivery.
  
• Tracking your shipment so it’s not left sitting outside.
  
• Stocking up during cooler months (our products have a long shelf life).

Refrigerated shipping would cost more than the product itself and isn’t practical for natural skincare. Instead, we use protective packaging and fast processing to minimize exposure — but some melting may still happen in the hottest months & states.

Yes! We offer a 30-day money-back guarantee on all products. If you're not satisfied, simply return the product within 30 days of purchase for a full refund, minus the cost of return shipping.

To initiate a return, please contact our customer service team with your order number.